Refund Policy

1. Free Trial Policy

1.2 What's Included in Your Free Trial

• Full Feature Access: Complete access to all features of your chosen product
• Real Testing Environment: Test with actual WhatsApp messages and calls
• Technical Support: Email and WhatsApp support during trial
• Setup Assistance: Help with initial configuration and setup
• Data Analysis: View reports and analytics during trial
• Integration Testing: Test with your existing systems

1.3 Trial Duration by Product

1.4 How to Start Your Free Trial

• Visit our website and select your desired product
• Click "Start Free Trial" or "Get Started"
• Create your account with basic information
• No payment method required to start trial
• Receive instant access to all features
• Get setup instructions via email and WhatsApp

1.5 Trial Cancellation

• Cancel Anytime: Cancel your trial at any time during the 3-day period
• No Charges: No charges applied if cancelled within trial period
• Easy Process: Cancel via account settings or contact support
• Immediate Effect: Cancellation takes effect immediately
• Data Retention: Your data is retained for 30 days after cancellation

2. No Refund Policy

2.2 Rationale for No Refund Policy

• Generous Trial Period: 3 days provides ample time to evaluate all features
• Full Access: Trial includes complete access to all functionality
• Real-World Testing: Ability to test with actual business data and processes
• Support During Trial: Full customer support available during evaluation
• No Hidden Limitations: Trial version identical to paid version
• Risk-Free Evaluation: No financial risk during trial period

2.3 What Happens After Trial

• Automatic Conversion: Trial converts to paid subscription if payment method provided
• Payment Processing: First payment processed at end of trial period
• Service Continuation: Uninterrupted service from trial to paid subscription
• No Refund Available: Once payment is processed, no refunds are provided
• Annual Commitment: All subscriptions are annual with no monthly refunds

2.4 Alternative to Refunds

Instead of refunds, we offer:

• Account Credits: Service credits for future use (at our discretion)
• Service Upgrades: Upgrade to higher-tier services
• Extended Support: Additional training and support
• Feature Customization: Custom features for enterprise customers
• Service Extensions: Extended service periods for reported issues

3. Limited Exceptions

3.1 Exceptional Circumstances

Refunds may be considered only in the following exceptional circumstances:

3.2 Exception Request Process

• Immediate Reporting: Report issue within 7 days of charge
• Detailed Documentation: Provide all required supporting documents
• Written Request: Submit formal refund request via email
• Investigation Period: Allow 15-30 days for investigation
• Final Decision: Our decision is final and binding

3.3 What Does NOT Qualify for Refunds

• Change of mind after trial period
• Failure to use the service
• Dissatisfaction with results
• Business closure or changes
• Technical difficulties on user's end
• Third-party service issues (WhatsApp, telecom)
• User error or misuse of service
• Violation of terms of service
• Competitive product preferences
• Economic hardship or financial constraints

4. Refund Processing

4.1 Approved Refund Process

• Approval Notification: Email confirmation of refund approval
• Processing Time: 15-30 business days from approval
• Refund Method: Same payment method used for original purchase
• Partial Refunds: Prorated based on unused service period
• Account Termination: Service access terminated upon refund
• Data Deletion: All account data deleted within 30 days

4.2 Refund Limitations

• Currency: Refunds processed in original payment currency
• Exchange Rates: Subject to current exchange rates
• Processing Fees: Payment processing fees not refundable
• Bank Charges: Bank or card fees not covered
• Taxes: Tax refunds subject to local tax laws

4.3 Refund Confirmation

• Email confirmation when refund is processed
• Reference number for tracking
• Expected timeline for funds to appear
• Contact information for refund inquiries

5. Subscription Management

5.1 Subscription Cancellation

• Cancel Anytime: Cancel subscription at any time
• Service Continuation: Service continues until end of billing period
• No Refund: No refund for unused portion of subscription
• Data Access: Data remains accessible until subscription ends
• Reactivation: Can reactivate subscription before expiration

5.2 Subscription Renewal

• Automatic Renewal: Subscriptions renew automatically
• Renewal Notice: 7-day notice before renewal
• Price Changes: 30-day notice for price changes
• Payment Failure: Service suspended if payment fails
• Grace Period: 7-day grace period for payment issues

5.3 Downgrade Options

• Service Downgrade: Downgrade to lower-tier service
• Feature Removal: Remove specific features to reduce cost
• Pause Service: Temporarily pause service (up to 3 months)
• Credit Application: Apply credits to future billing

6. Dispute Resolution

6.1 Internal Dispute Process

• Customer Support: First level resolution through support team
• Management Escalation: Escalate to management if needed
• Documentation Review: Thorough review of all documentation
• Fair Resolution: Commitment to fair and reasonable resolution

6.2 External Dispute Resolution

• Consumer Courts: Disputes subject to consumer protection laws
• Banking Ombudsman: Payment disputes through banking channels
• Legal Jurisdiction: Bikaner Court, Rajasthan, India
• Governing Law: Indian laws and regulations

6.3 Chargeback Protection

• Chargeback Defense: We defend against invalid chargebacks
• Documentation: Maintain records of service delivery
• Account Suspension: Accounts suspended during chargeback disputes
• Resolution: Service restored upon favorable resolution

7. Free Services

7.1 Permanently Free Products

• Digital Catalogue Builder: Free lifetime access
• Google Review Collection: Free lifetime access
• No Refunds Applicable: No refunds for free services
• Support Limitations: Limited support for free services

7.2 Free Service Terms

• Free services provided "as is"
• No service level agreements
• Subject to fair use policies
• Can be discontinued with notice

9. Policy Updates

This Refund Policy may be updated periodically. We will notify users of significant changes through:

• Email notifications to all active users
• In-app notifications and alerts
• Website banner announcements
• WhatsApp message notifications

Continued use of our services after policy updates constitutes acceptance of the revised policy.

10. Effective Date

This Refund Policy is effective as of January 2025 and applies to all purchases made after this date.

Remember: Take advantage of our generous 3-day free trial to thoroughly evaluate WappBlaster before making any payment commitment. This is your risk-free opportunity to ensure our services meet your business needs.