Terms of Service

1. Service Overview and Acceptance

1.1 WappBlaster Platform

WappBlaster is a comprehensive AI-powered WhatsApp business automation platform that provides intelligent automation tools for businesses of all sizes. Our platform integrates multiple business automation solutions into a single, unified system.

1.2 Service Acceptance

By accessing, using, or subscribing to any WappBlaster service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.

1.3 Service Modifications

• We reserve the right to modify, update, or discontinue services
• 30-day notice will be provided for significant service changes
• Continued use after modifications constitutes acceptance
• Alternative solutions will be offered when possible

1.4 Eligibility Requirements

• Must be 18 years or older to use services
• Must have legal authority to enter into agreements
• Must operate a legitimate business (for business services)
• Must comply with all applicable laws and regulations
• Must not be prohibited from using services under any law

2. Complete Service Portfolio

2.1 Core Business Automation Services

2.2 Free Lifetime Services

2.3 Premium Enterprise Services

2.4 Service Integration

• Unified Platform: All services integrate seamlessly within the WappBlaster ecosystem
• Cross-Service Data: Data sharing between services for enhanced functionality
• Single Dashboard: Centralized management interface for all services
• Bundle Discounts: Significant savings when purchasing multiple services
• Scalable Architecture: Services scale with your business growth

3. Free Trial Terms and Conditions

3.1 Comprehensive Trial Offering

3.2 Trial Features and Access

• Full Functionality: Complete access to all features during trial period
• Real Data Testing: Test with actual business data and processes
• Technical Support: Full customer support during trial period
• Setup Assistance: Help with configuration and onboarding
• Training Resources: Access to documentation and training materials
• Performance Analytics: View reports and analytics during trial

3.3 Trial Limitations and Restrictions

• One Trial Per Service: Each service can be trialed once per customer
• Legitimate Use: Trial must be for genuine business evaluation
• No Abuse: Multiple accounts or fraudulent trials prohibited
• Fair Use: Reasonable usage limits during trial period
• Data Export: Limited data export during trial (full export after conversion)

3.4 Trial to Paid Conversion

• Automatic Conversion: Trial converts to paid subscription if payment method provided
• Manual Conversion: Convert to paid subscription anytime during trial
• Seamless Transition: No interruption in service during conversion
• Prorated Billing: Billing starts from conversion date
• Data Retention: All trial data preserved after conversion

3.5 Trial Cancellation

• Cancel Anytime: Cancel trial at any time during 3-day period
• No Charges: No charges if cancelled within trial period
• Easy Process: Cancel via account settings or customer support
• Immediate Effect: Service access ends immediately upon cancellation
• Data Retention: Trial data retained for 30 days after cancellation

4. Account Management and Security

4.1 Account Creation and Verification

• Accurate Information: Provide truthful and complete account information
• Business Verification: Verify business legitimacy when required
• Contact Verification: Verify email and phone number
• Identity Confirmation: Provide identity documents when requested
• Regular Updates: Keep account information current and accurate

4.2 Account Security Responsibilities

• Password Security: Maintain strong, unique passwords
• Access Control: Limit account access to authorized personnel
• Activity Monitoring: Monitor account for unauthorized activity
• Immediate Reporting: Report security incidents immediately
• Two-Factor Authentication: Enable 2FA when available
• Regular Review: Regularly review account settings and permissions

4.3 Account Sharing and Transfer

• No Sharing: Account credentials must not be shared
• Authorized Users: Only authorized team members may access account
• Transfer Process: Account transfer requires written authorization
• Liability: Account holder liable for all account activity
• Termination Rights: We may terminate accounts with shared credentials

4.4 Data Backup and Recovery

• Regular Backups: We maintain regular backups of your data
• Recovery Services: Data recovery assistance available
• User Responsibility: Users responsible for local data backups
• Export Options: Data export options available for paid accounts
• Retention Limits: Backup retention subject to our policies

5. Acceptable Use and Restrictions

5.1 Permitted Uses

• Business Operations: Use services for legitimate business purposes
• Customer Communication: Communicate with existing customers and prospects
• Marketing Activities: Conduct lawful marketing and promotional activities
• Data Management: Manage business data and processes
• Team Collaboration: Facilitate team communication and coordination
• Compliance: Meet regulatory and compliance requirements

5.2 Prohibited Activities

• Spam and Unsolicited Messages: Sending spam or unsolicited bulk messages
• Illegal Activities: Using services for any illegal purposes
• Harassment: Harassing, threatening, or abusing others
• Fraud: Engaging in fraudulent or deceptive practices
• System Abuse: Attempting to hack, disrupt, or overload our systems
• Content Violations: Sharing illegal, harmful, or offensive content
• Intellectual Property: Violating intellectual property rights
• Data Misuse: Unauthorized collection or use of personal data
• Competitive Activities: Using services to compete with WappBlaster
• Resale: Reselling or redistributing services without authorization

5.3 WhatsApp Compliance

• WhatsApp Terms: Comply with WhatsApp Business Terms of Service
• Message Policies: Follow WhatsApp messaging policies and guidelines
• Opt-in Requirements: Ensure proper opt-in for WhatsApp communications
• Content Guidelines: Adhere to WhatsApp content and media guidelines
• API Compliance: Follow WhatsApp Business API terms and conditions

5.4 Data Protection Compliance

• Consent Management: Obtain proper consent for data processing
• Privacy Rights: Respect individual privacy rights
• Data Minimization: Collect only necessary personal data
• Security Measures: Implement appropriate data security measures
• Breach Notification: Report data breaches as required by law

6. Payment Terms and Billing

6.1 Pricing and Payment Structure

• Annual Subscriptions: All paid services billed annually in advance
• Indian Rupees: All prices quoted in Indian Rupees (INR)
• Inclusive Pricing: Prices include applicable taxes unless stated otherwise
• Bundle Discounts: Significant discounts for multiple service subscriptions
• Enterprise Pricing: Custom pricing for large enterprise deployments

6.2 Billing and Payment Processing

• Automatic Billing: Subscriptions renew automatically unless cancelled
• Payment Methods: Credit/debit cards, net banking, UPI, digital wallets
• Secure Processing: All payments processed through secure, PCI-compliant systems
• Invoice Generation: Invoices generated and sent within 24 hours of payment
• Payment Confirmation: Confirmation sent via email and SMS

6.3 Failed Payments and Service Suspension

• Payment Retries: Automatic retry for failed payments
• Grace Period: 7-day grace period for payment resolution
• Service Suspension: Services suspended after grace period
• Data Retention: Data retained for 30 days during suspension
• Reactivation: Services reactivated upon successful payment

6.4 Price Changes and Notifications

• Advance Notice: 30-day notice for price changes
• Grandfathering: Existing customers may retain current pricing for one renewal cycle
• Notification Methods: Email, in-app notifications, and WhatsApp messages
• Acceptance: Continued use after price change constitutes acceptance
• Cancellation Rights: Right to cancel before price increase takes effect

7. Service Level Agreements

7.1 Uptime and Availability

• Uptime Target: 99.5% uptime for core services
• Scheduled Maintenance: Planned maintenance with 24-hour advance notice
• Emergency Maintenance: Unscheduled maintenance for critical issues
• Status Monitoring: Real-time service status monitoring and reporting
• Downtime Credits: Service credits for extended downtime (enterprise customers)

7.2 Performance Standards

• Response Times: API response times under 2 seconds
• Message Delivery: WhatsApp messages delivered within 30 seconds
• Data Processing: Real-time processing for time-sensitive operations
• Scalability: Services scale to handle increased usage
• Reliability: Redundant systems for high reliability

7.3 Support Services

• Customer Support: Email, phone, and WhatsApp support channels
• Response Times: 24 hours for paid customers, 48 hours for trial users
• Business Hours: Monday to Saturday, 9 AM to 6 PM IST
• Emergency Support: Critical issue support available 24/7
• Technical Documentation: Comprehensive documentation and tutorials

7.4 Service Limitations

• Third-Party Dependencies: Services dependent on WhatsApp, telecom providers
• Force Majeure: No liability for events beyond our control
• Fair Use: Services subject to fair use policies
• Rate Limits: API and messaging rate limits apply
• Geographic Restrictions: Services may not be available in all regions

8. Intellectual Property Rights

8.1 WappBlaster Intellectual Property

• Platform Ownership: WappBlaster owns all rights to the platform and technology
• Trademarks: WappBlaster trademarks and logos are our property
• Software Code: All software code and algorithms are proprietary
• Documentation: User manuals and documentation are copyrighted
• Trade Secrets: Business processes and methodologies are confidential

8.2 Customer Content and Data

• Customer Ownership: Customers retain ownership of their data and content
• Limited License: Customers grant limited license for service provision
• Data Processing: We process data only as authorized by customers
• No Claim: We make no claim to customer intellectual property
• Data Export: Customers can export their data at any time

8.3 License Grants

• Service License: Limited, non-exclusive license to use our services
• Scope Limitations: License limited to authorized use only
• Non-Transferable: License cannot be transferred to third parties
• Revocation: License automatically revokes upon termination
• Compliance Required: License conditional on compliance with terms

8.4 Intellectual Property Protection

• Infringement Reporting: Report intellectual property infringement
• DMCA Compliance: Compliance with copyright takedown procedures
• Dispute Resolution: Process for resolving IP disputes
• Legal Action: Right to pursue legal action for infringement
• Indemnification: Customer indemnification for IP violations

9. Privacy and Data Protection

9.1 Privacy Commitment

• Privacy by Design: Privacy considerations built into all services
• Data Minimization: Collect only necessary data for service provision
• Purpose Limitation: Use data only for specified purposes
• Transparency: Clear information about data processing activities
• User Control: Users maintain control over their data

9.2 Data Collection and Use

• Service Data: Data necessary for service provision and improvement
• Usage Analytics: Anonymous usage data for platform optimization
• Support Data: Information for customer support and troubleshooting
• Billing Data: Financial information for billing and compliance
• Security Data: Data for security monitoring and fraud prevention

9.3 Data Sharing and Disclosure

• No Sale: We do not sell personal data to third parties
• Service Providers: Limited sharing with authorized service providers
• Legal Requirements: Disclosure when required by law
• Consent: Sharing only with explicit user consent
• Business Transfers: Data may transfer in business acquisitions

9.4 Data Rights and Controls

• Access Rights: Right to access personal data
• Correction Rights: Right to correct inaccurate data
• Deletion Rights: Right to delete personal data
• Portability Rights: Right to export data in standard formats
• Objection Rights: Right to object to certain processing

10. Limitation of Liability

10.1 Service Disclaimers

• No Warranties: No warranties regarding service performance or results
• Third-Party Dependencies: No control over third-party service availability
• Technical Limitations: Services subject to technical constraints
• Environmental Factors: Performance may vary based on user environment
• Continuous Availability: No guarantee of uninterrupted service

10.2 Liability Limitations

• Total Liability Cap: Total liability limited to amount paid in last 12 months
• Consequential Damages: No liability for indirect or consequential damages
• Business Interruption: No liability for business interruption or lost profits
• Data Loss: Limited liability for data loss or corruption
• Third-Party Actions: No liability for third-party actions or services

10.3 Customer Indemnification

Customers agree to indemnify WappBlaster against claims arising from:

• Customer's use of services in violation of terms
• Customer's violation of applicable laws or regulations
• Infringement of third-party intellectual property rights
• Customer's content or data shared through services
• Claims by customer's employees or third parties

10.4 Exceptions to Limitations

• Gross Negligence: Limitations don't apply to gross negligence
• Willful Misconduct: No limitation for intentional wrongdoing
• Death or Injury: No limitation for death or personal injury
• Fraud: No limitation for fraudulent activities
• Statutory Rights: Limitations subject to applicable law

11. Termination and Suspension

11.1 Customer Termination Rights

• Cancel Anytime: Cancel subscription at any time
• End of Billing Period: Service continues until end of current billing period
• No Early Termination Fee: No penalties for early cancellation
• Data Export: 30-day window for data export after cancellation
• Partial Refunds: No refunds for unused portion of subscription

11.2 WappBlaster Termination Rights

We may terminate or suspend accounts for:

• Terms Violation: Violation of these Terms of Service
• Non-Payment: Failure to pay subscription fees
• Illegal Activities: Use of services for illegal purposes
• Abuse: Abuse of services or systems
• Third-Party Violations: Violation of third-party terms (WhatsApp, etc.)
• Security Threats: Activities that threaten service security

11.3 Suspension Procedures

• Notice: Advance notice when possible (except for security issues)
• Investigation: Opportunity to respond to allegations
• Temporary Suspension: Temporary suspension during investigation
• Cure Period: Opportunity to cure violations when possible
• Appeal Process: Process for appealing suspension decisions

11.4 Effect of Termination

• Service Access: Immediate cessation of service access
• Data Deletion: Data deleted 30 days after termination
• Outstanding Payments: All outstanding fees become immediately due
• Survival Clauses: Certain provisions survive termination
• Return of Materials: Return of confidential materials

12. Dispute Resolution and Governing Law

12.1 Governing Law

These Terms of Service are governed by the laws of India, specifically:

• Indian Contract Act, 1872
• Information Technology Act, 2000
• Consumer Protection Act, 2019
• Other applicable Indian laws and regulations

12.2 Exclusive Jurisdiction

12.3 Dispute Resolution Process

• Direct Negotiation: Good faith negotiations between parties
• Customer Support: Resolution through customer support channels
• Management Escalation: Escalation to senior management
• Mediation: Mediation through qualified mediator
• Arbitration: Binding arbitration if mediation fails
• Court Proceedings: Final resort to court proceedings in Bikaner

12.4 Class Action Waiver

• Individual Disputes: All disputes resolved on individual basis
• No Class Actions: Waiver of right to participate in class actions
• No Jury Trials: Waiver of right to jury trial
• Binding Arbitration: Arbitration decisions are final and binding

12.5 Emergency Relief

• Injunctive Relief: Right to seek injunctive relief for urgent matters
• Interim Orders: Courts may grant interim orders when necessary
• Intellectual Property: Immediate relief for IP violations
• Security Threats: Emergency measures for security issues

13. Modifications and Updates

13.1 Terms Modifications

• Update Rights: Right to modify terms periodically
• Advance Notice: 30-day notice for material changes
• Notification Methods: Email, in-app notifications, website announcements
• Continued Use: Continued use constitutes acceptance of changes
• Objection Rights: Right to terminate if you disagree with changes

13.2 Service Updates

• Feature Updates: Regular updates and new features
• Security Updates: Security patches and improvements
• Performance Enhancements: Performance and reliability improvements
• Bug Fixes: Resolution of identified issues
• Compatibility Updates: Updates for third-party compatibility

13.3 Version Control

• Version History: Maintained history of terms versions
• Effective Dates: Clear effective dates for each version
• Change Logs: Summary of changes between versions
• Archive Access: Access to previous versions when needed

15. Miscellaneous Provisions

15.1 Entire Agreement

• Complete Agreement: These terms constitute the entire agreement
• Supersedes Previous: Supersedes all previous agreements and understandings
• Integration Clause: No external agreements unless in writing
• Amendment Requirements: Amendments must be in writing and signed

15.2 Severability

• Invalid Provisions: Invalid provisions don't affect remainder of terms
• Substitute Provisions: Invalid provisions replaced with similar valid provisions
• Continued Effect: Remaining provisions remain in full force
• Intent Preservation: Substitute provisions preserve original intent

15.3 Assignment and Transfer

• WappBlaster Rights: We may assign rights and obligations
• Customer Restrictions: Customers cannot assign without written consent
• Business Transfers: Rights transfer in business acquisitions
• Successor Binding: Terms bind successors and assigns

15.4 Force Majeure

• Uncontrollable Events: No liability for events beyond reasonable control
• Natural Disasters: Acts of God, earthquakes, floods, etc.
• Government Actions: Government regulations, sanctions, etc.
• Technical Issues: Internet outages, third-party service failures
• Mitigation Efforts: Reasonable efforts to mitigate impact

15.5 Waiver

• No Implied Waiver: Failure to enforce doesn't constitute waiver
• Written Waiver: Waivers must be in writing
• Limited Scope: Waivers apply only to specific instances
• Future Rights: Waivers don't affect future enforcement rights

16. Effective Date and Acknowledgment

16.1 Effective Date

These Terms of Service are effective as of January 2025 and apply to all users of WappBlaster services from this date forward.

16.2 Previous Terms

These terms supersede all previous versions and agreements. Users who registered before this date are bound by these updated terms upon continued use of services.

16.3 Acknowledgment

By creating an account, starting a free trial, making a purchase, or using any WappBlaster service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

16.4 Questions and Clarifications

If you have questions about these Terms of Service, please contact us at legal@wappblaster.com or +91 8000021221 before using our services.